Support

Account & Privacy

Account Registration and Security

When you make a purchase through NOVETE' s official website, you must first register an account. You will need to provide some personal information to allow us to process your order.

When registering for an account to make a purchase with us through NOVETE’s website, you agree to:
1)Provide complete and accurate information about yourself
2)Maintain and promptly update such information as it changes to keep it accurate and  complete.

You are solely responsible for the accuracy of all information that you provide for NOVETE. In the event that you do not provide or update such information, NOVETE has reasonable grounds to prevent you from using this website at its discretion.


If you have registered for an account, it is your sole and absolute responsibility to keep the password and other information provided to you by NOVETE confidential and secure. In the event that your password and/or account are used without your consent or that you have discovered any other breach of security, you agree to promptly notify NOVETE via our contact page. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your account.


Making Purchases through a Website

You may only make purchases through our website if you are over the age of consent in your jurisdiction of residence. Purchases will only be shipped to a valid mailing address (as determined by NOVETE in its sole and absolute discretion). However, please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right to cancel your purchase transaction (“order”). In the event we are not able to ship to the shipping address you provide, we will notify you, your order will be canceled, and you will receive a refund in respect of your transaction order (unless you are able to provide an alternate eligible shipping address).


Privacy Policy

1. Our Privacy policy

At NOVETE, we take your privacy seriously. Our privacy policy summarizes what personal information we collect, and how we use and disclose this information when you use our website. By accessing or otherwise using this website, you signify your consent to all of the terms of this privacy policy. If you do not agree with any terms of this privacy policy, please refrain from accessing or using our website. NOVETE reserves the right to modify this privacy policy at any time. We will reflect any such modifications to this privacy policy on our website and will indicate at the top of this page the date this privacy policy was last amended. To the fullest extent permitted by applicable law, your continued access to this website after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the terms of this privacy policy, as revised. Please periodically review this privacy policy so that you know what personal information we collect, how we use it, and with whom we may share it.

2. What Personal Information Do We Collect?

Personal information is information about an identifiable individual, such as your name, address, telephone number, email address, or payment information. We collect personal information when you voluntarily provide it through a website, or when you provide it to us through other means. For example, we may collect personal information when you

1) Provide us with information on our website

2) Create an account

3) Use a website to make a purchase

4) Provide us with personal information through any other means

The personal information we collect may include:

1) When you create an account, your first and last name; contact information, such as your address, telephone number, or email address; your age; and your selected home location for your account

2) If you choose to make a purchase, your payment information

3) Any other personal information that you voluntarily choose to submit to us or to our website.

3. How Does NOVETE Use and Disclose Personal Information?

The personal information we collect may be used or disclosed by NOVETE for the purposes for which it was collected, as provided in this privacy policy, or for any other purposes that are disclosed to you and to which you consent. For example, we may use or disclose your personal information to:

1) Facilitate a purchase you choose to make using this website, including facilitating payment for your purchase

2) Notify you when an order you have made using a website is ready for pick-up or delivery

3) Respond to your questions or inquiries

4) Conduct market research and surveys

5) Conduct promotional activities, including contests, in association with this website

6) Improve our products, services and our website

7) Supply you with requested information

8) Send you informational or promotional communications that you have agreed to receive

9) Carry out other purposes that are disclosed to you and to which you consent

10) Carry out any other purpose permitted or required by law.

We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.

We may also use, or disclose your personal information to third parties if we have reason to believe that using or disclosing such information is necessary to:

1) Conduct investigations into possible breaches of the law

2) Identify, contact, or bring legal action against someone who may be violating an agreement they have with us

3) Investigate security breaches or cooperate with government authorities pursuant to a legal matter, for example, in the event we are subject to a subpoena, court order, or the information is requested by the police or

another law enforcement entity

4) Protect our rights, safety or property.


Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, each website and each component of a website (including, without limitation, the website content) are provided “as is” without any representations, conditions or warranties whatsoever. The entire risk associated with the use of a website and each component of a website (including, without limitation, the website content) resides with you. NOVETE expressly disclaims, to the fullest extent permitted by applicable law, all other representations or warranties, whether express, implied, or statutory, including, without limitation, any warranties of title, non-infringement, non-interference and/or quiet enjoyment, system integration, merchantability, fitness for a particular purpose and accuracy.

Without limiting the generality of the foregoing, NOVETE makes no representation or warranty that:

(i) A website or any component of a website (including, without limitation, the website content) will be compatible with your computer, mobile or other device and/or software

(ii) A website or any component of a website (including, without limitation, the website content) will be available or will function without interruption or error

(iii) The use of the website or any component of a website (including, without limitation, the website content), including, without limitation, the browsing and downloading of any information or material, will be free of any viruses, trojan horses, worms or other destructive, intrusive or disruptive components

(iv) The transmission of information to and from a website will be secure

(v) The use of a website or any component of the website (including, without limitation, the website content) will not infringe the rights (including, without limitation, intellectual property rights) of any person or entity

(vi) The use of a website or any component of a website (including, without limitation, the website content) will not cause any damage to your computer, mobile or other device, software or electronic files.

Any products and/or services described on a website or any component of a website (including, without limitation, the website content) are offered in jurisdictions where they may be legally offered for sale.

The information available on or through a website or any component of a website (including, without limitation, the website content) is not an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make a solicitation.

Any and all information obtained from or through a website is for informational purposes only and is not intended to provide specific advice and should not be relied upon in that or any other regard. Your reliance on any information obtained from or through a website is solely at your own risk.

Comments or opinions expressed on a website are those of their respective users only. Comments or opinions expressed on a website and in user content do not necessarily represent or reflect the views of NOVETE. The NOVETE entities are not responsible for, and disclaim all liability in relation to, any and all user content posted, uploaded or otherwise submitted to or through a website.

The NOVETE entities will not under any circumstances be liable to you or any other person or entity for any damages whatsoever arising from, connected with, or relating to, directly or indirectly, a website or any component of a website (including, without limitation, the website content). You expressly acknowledge that NOVETE has entered into this agreement with you and makes its website(s) and each component of each website (including, without limitation, the website content) available to you, in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between you and NOVETE. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy, or termination of this agreement.